Call us: (03) 9781 5177

61 Beach Street, Frankston View Location

Privacy Policy

Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our team. Your privacy will be respected.

Telephoning your Doctor

Our doctors can be reached during clinic hours. A message will be taken by reception if the doctor is unavailable at the time. Alternatively a nurse may be able to assist with your enquiry.

Test Results

Obtaining test results requires an appointment with your doctor. To maintain confidentiality, results will not be provided over the telephone. At the time the test is performed we recommend you discuss the best timing for your follow up appointment.

Recall System

Beach Street Family Medicine is committed to preventative medicine. Patients are enrolled in our computer generated Recall Reminder System. Your doctor will discuss the benefits of the recall system and seek your participation.

Patient Feedback

At Beach Street Family Medicine we welcome your feedback on the services we provide. We encourage you to utilise the “Suggestion Box” located in our waiting room. If you are unhappy and wish to make a complaint,┬áplease contact our Manager Catherine Wright on 9781 5177

Should you wish someone to mediate on your behalf, you could contact:

Health Services Commissioner
30th Floor, 570 Bourke Street
Melbounre Vic 3000
 
Telephone: 03 8601 5200
Toll Free: 1800 136 066
Fax: 03 8601 5219
TTY No. 1300 550 275
Email: hsc@dhs.vic.gov.au